Returns & Refunds Policy

At Meridian Shipping & Logistics, customer satisfaction is our highest priority. This Returns & Refunds Policy outlines the procedures and conditions under which returns, exchanges, and refunds are accepted to ensure a smooth and fair process for all parties involved.

Eligibility for Returns

Returns are accepted for damaged, defective, or incorrect shipments. To qualify, customers must notify us within 7 calendar days of receiving the goods and provide supporting evidence such as photos. Returns for change of mind or other reasons may be considered on a case-by-case basis.

Return Process

To initiate a return, please contact our customer support team with your order details and reason for return. We will provide instructions on how to safely package and ship the items back to us. Returns must be sent using a trackable shipping method.

Refunds and Exchanges

Upon receipt and inspection of the returned items, we will process refunds or exchanges promptly. Refunds are typically issued via the original payment method within 7-10 business days. Exchanges will be handled based on product availability.

Non-Returnable Items

Certain goods such as perishable items, customized shipments, and hazardous materials are not eligible for returns due to safety and regulatory reasons. Please check with our team if you have questions about specific items.

Meridian Shipping & Logistics is committed to resolving any issues swiftly and fairly, ensuring your confidence in our services.